Question 1

Signing in to our web services

Accepted Answer

To sign in to our web services, you'll need a Microsoft Xbox Live account. If you don't have a Microsoft account, you can register one here.

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How we use your information

Your IGN (in-game username) and your XUID (Xbox User Identifier) are two of the many pieces of information we receive from Microsoft's endpoint. However, they are the only two that are stored and logged. No other information is requested from Microsoft and/or logged into our database. Furthermore, these two details are stored for the duration of your session (time you are logged in) only.

We use both your IGN and XUID to verify your identity and allow you to use the account portal and its affiliated services.

Questions? Contact our support team here or by clicking the chat button in the bottom right corner.

Question 2

Joining our Discord server

Accepted Answer

|| This tutorial requires you to have a Discord account - if you don't have one, please create one first by following this tutorial from the Discord team - Getting Started with Discord

||| Please note you must be at least 13 years old to register a Discord account - if you don't meet that requirement, ask your parents to sign up for one.

To join our Discord server, simply type ngmc.co/d into your browser.

Enter a username to create a Discord account. If you already have an account, choose the "Already have an account?" option.

Once joined, you will need to be able to view all public channels. We encourage you to read the rules in #welcome.

To interact with other users, you will need to verify your Discord account with your in-game NetherGames account. To see how to do this, there is a tutorial here.

You may also download the Discord application for Windows / macOS / Linux, Android or iOS.

Question 3

Creating a forums account

Accepted Answer

To create an account on the forums, simply type ngmc.co/f into your browser.

On the upper-right corner of the website, you will see this:

This means that you’re not signed in yet. Let’s get started with making an account. First, press the “Sign up” button that’s visible in the picture above.

Next, enter your preferred display name on the forums. This is not necessarily your in-game username. Also enter a valid email address in the next box. You can also choose one of the faster sign up options available on the top of the page. Remember to choose a strong password!

Make sure to read the terms and rules before agreeing to them. Next, press the “Register” button and you only have one step left.

We need to verify your email address. In order to use your forums account, you need to click the link we sent to it. If you didn’t get your email, try pressing “Resend Confirmation Email” – alternatively check your spam/junk folder.

Press the “Confirm you

Question 4

Applying for trainee

Accepted Answer

||| You will require a forums account. If you don’t have one already, see the guide for creating an account on the forums.

To apply for Trainee, type the address ngmc.co/t into your browser.

Carefully read the position requirements and ensure that you meet these prerequisites before applying. If you do not meet them, you are ineligible to apply and advised to stop applying.

Fill out your details and response questions as required on the form. Please note that all questions marked "Required" are not optional and must be completed.

Before submitting your application, you are advised to ensure that all required questions have been filled in and any grammar, punctuation and spelling used is correct. As a guide, the length of open-ended questions should be between 2–7 lines.

Click the “Submit” button and you’re done!

Check your inbox for an email over the next few days with an update. A response may take up to 1 week.

Question 5

Voting for the server

Accepted Answer

|| This article was done on a desktop. If you are on mobile, the article will still work for you, however the pictures may look slightly truncated.

To vote for NetherGames, type ngmc.co/v into your browser.

Then, click on the large green button saying "Vote"

This will open a new tab with the voting page.

As shown in the picture below, enter your Minecraft or Xbox Live username. Then, click on the checkbox next to the text "I'm not a robot".

A popup like the one shown below may appear. As the popup instructs, click on boxes that include what it wants. In this example, it is asking us to choose pictures that have traffic lights in it. Once you've chosen all pictures that include this, press "Verify".

|| This popup may not appear. If it doesn't appear then you can just skip this step.

Now, click on "Vote" as shown below.

|| If you come across any error messages, please refer to the bottom of this page with an explanation of each one.

![](https://storage.crisp.chat/users/helpdesk/website/76b9814d

Question 6

Appealing your punishment

Accepted Answer

You can appeal your punishment through our forums.

||| You will need a forums account - if you don’t have an account already, see our guide on creating an account on the forums.

Appeal a ban

You can appeal a ban by typing the link ngmc.co/ub into your browser.

Once the page has loaded, you’ll be prompted to login in if you haven’t logged in previously. You’ll be redirected to the page seen below. Fill out the form as directed.

Carefully read the appeal guidelines and ensure that the grounds on which you are appealing on are valid.

||| Appeals will only be accepted if there is found to be insufficient evidence for your punishment. Second-chance appeals will not be accepted.

Fill out the information as required on the form.

Press the "Submit" button when you have finished filling out the form.

![](https://storage.crisp.chat/users/helpdesk/website/76b9814dcd4c7c00/screen-shot-2019-09-23-at-84

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