Frequently Asked Questions

Please take a look at this FAQ if you require support. Message @Modmail (learn more at https://ngmc.co/modmail) in our Discord server or choose "Chat with us" at https://ngmc.co/request for other questions. Also, search https://ngmc.co/support for answers.

Q: Where do I find details about staff applications?
A: Learn more about applying for a job at NetherGames at https://ngmc.co/jobs.

Q: How do I apply for the YouTube program?
A: You can find all details about the YouTube program at https://ngmc.co/yt.

Q: How do I apply for the Partner program?
A: You can find all details about the Partner program at https://ngmc.co/partner.

Q: How do I vote for the server?
A: Find the instructions and perks at https://ngmc.co/vote.

Q: Where do I find the NetherGames Terms of Service and Privacy Policy?
A: You can find the Terms of Service at https://ngmc.co/terms and the Privacy Policy at https://ngmc.co/privacy.

Q: How do I create a private game?
A: You can find instructions for this at https://ngmc.co/privategame.

Q: How do I buy a premium rank (Ultra, Emerald, Legend, Titan)?
A: Find these in our store at https://ngmc.co/store. If you need help, refer to https://ngmc.co/premium.

Q: How can I cancel my Titan subscription?
A: We've made it easy to cancel your subscription: https://ngmc.co/cancel.

Q: How do I earn cosmetic crate keys?
A: Learn more about earning cosmetic crate keys at https://ngmc.co/cratekeys.

Q: Where do I find a list of all in-game emojis?
A: You can find a non-exhaustive list at https://ngmc.co/emojis.

Q: How do I connect to NetherGames on mobile & console?
A: We've got you covered at https://ngmc.co/connect.

Q: How does the guild system work?
A: Learn more about creating and editing guilds at https://ngmc.co/guilds.

Q: How does the credits & tiers system work?
A: Learn more about tiers and their rewards at https://ngmc.co/tiers.

Q: How does the friend system work?
A: Learn more about sending and accepting friend requests at https://ngmc.co/friends.

Q: What client modifications can I use on the network?
A: We've got the deets at https://ngmc.co/allowedmods.

Q: How do Skyblock crates and enchantments work?
A: Learn more about special Skyblock enchantments at https://ngmc.co/enchants.

Q: How do I report a player breaking the network rules?
A: Please use the "Player Report" form at https://ngmc.co/request with attached evidence.

Q: How do I report a Discord user breaking the server rules?
A: You can DM @Modmail, ping a moderator, or use the "Discord User Report" form at https://ngmc.co/request.

Q: Do I get any special Discord permissions for boosting?
A: Yes, learn more at https://ngmc.co/boost. Most importantly, you can change your nickname and use external emojis & stickers.

Q: How do I sync my in-game ranks and tiers to Discord?
A: Learn more about syncing your roles at https://ngmc.co/sync.

Q: Where do I find the Discord server rules?
A: You can find these in #welcome or at https://ngmc.co/discordrules.

Q: How does the enforcement system work?
A: Learn more about our punishment enforcement system at https://ngmc.co/enforcement.

Q: What is your policy regarding refunds in the store?
A: In short, we only provide refunds if a purchase was unauthorized or made by error. Read more at https://ngmc.co/refund.

Q: I've found a security vulnerability in your products.
A: You may be eligible for a reward if you report it in our security bug bounty program: https://ngmc.co/security.

Q: I live in the EU and would like to submit a GDPR erasure request.
A: We've got you covered—see https://ngmc.co/gdpr for more information.

Q: How does localized pricing work in the store?
A: We give you discounts when purchasing in your local currency—see https://ngmc.co/localizedpricing.

Q: How do I report a bug?
A: Use the /bug command in #bots. Read more at https://ngmc.co/bug.

Q: How do I submit feedback?
A: You can submit feedback in #feedback as long as you follow the post guidelines: https://ngmc.co/feedback.

Q: I died in Factions due to a cheater or bug. Can I get a rollback?
A: Yes, if you have supporting video evidence for this. Read more at https://ngmc.co/rollback.

Q: I encountered a scammer in Factions/Skyblock. What can I do?
A: Scamming is usually not punishable. Read more at https://ngmc.co/scam.

Q: Does your anti-cheat issue punishments?
A: Our anti-cheat is in beta and may issue false-positive kicks, but it does not ban you: https://ngmc.co/anticheat.

Q: Where do I find a list of commands in-game (and for the Discord bot?
A: We've got you covered with a non-exhaustive list at https://ngmc.co/commands.

Q: Can I claim a Titan gift code while having Titan?
A: We will add it to your subscription credit (see User Settings > Subscriptions at https://ngmc.co/store).

Q: Where can I find the branding guidelines and media kit?
A: You can find these documents at https://ngmc.co/branding and https://ngmc.co/media, respectively.

Q: My Titan subscription expired, and I didn't buy Legend. What happens to my guild?
A: Your guild will become "disabled," meaning it can't gain further GXP until the leader is eligible.

Updated on: 26/01/2023

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