Frequently Asked Questions

Please take a look at this FAQ if you require support. Message @Modmail (learn more at https://ngmc.co/modmail) in our Discord server or choose "Chat with us" at https://ngmc.co/request for other questions. Also, search https://ngmc.co/support for answers.

Q: Where do I find details about staff applications? A: Learn more about applying for a job at NetherGames at https://ngmc.co/jobs.

Q: How do I apply for the YouTube program? A: You can find all details about the YouTube program at https://ngmc.co/yt.

Q: How do I apply for the Partner program? A: You can find all details about the Partner program at https://ngmc.co/partner.

Q: How do I vote for the server? A: Find the instructions and perks at https://ngmc.co/vote.

Q: Where do I find the NetherGames Terms of Service and Privacy Policy? A: You can find the Terms of Service at https://ngmc.co/terms and the Privacy Policy at https://ngmc.co/privacy.

Q: How do I create a private game? A: You can find instructions for this at https://ngmc.co/privategame.

Q: How do I buy a premium rank (Ultra, Emerald, Legend, Titan)? A: Find these in our store at https://ngmc.co/store. If you need help, refer to https://ngmc.co/premium.

Q: How can I cancel my Titan subscription? A: We've made it easy to cancel your subscription: https://ngmc.co/cancel.

Q: How do I earn cosmetic crate keys? A: Learn more about earning cosmetic crate keys at https://ngmc.co/cratekeys.

Q: Where do I find a list of all in-game emojis? A: You can find a non-exhaustive list at https://ngmc.co/emojis.

Q: How do I connect to NetherGames on mobile & console? A: We've got you covered at https://ngmc.co/connect.

Q: How does the guild system work? A: Learn more about creating and editing guilds at https://ngmc.co/guilds.

Q: How does the credits & tiers system work? A: Learn more about tiers and their rewards at https://ngmc.co/tiers.

Q: How does the friend system work? A: Learn more about sending and accepting friend requests at https://ngmc.co/friends.

Q: What client modifications can I use on the network? A: We've got the deets at https://ngmc.co/allowedmods.

Q: How do Skyblock crates and enchantments work? A: Learn more about special Skyblock enchantments at https://ngmc.co/enchants.

Q: How do I report a player breaking the network rules? A: Please use the "Player Report" form at https://ngmc.co/request with attached evidence.

Q: How do I report a Discord user breaking the server rules? A: You can DM @Modmail, ping a moderator, or use the "Discord User Report" form at https://ngmc.co/request.

Q: Do I get any special Discord permissions for boosting? A: Yes, learn more at https://ngmc.co/boost. Most importantly, you can change your nickname and use external emojis & stickers.

Q: How do I sync my in-game ranks and tiers to Discord? A: Learn more about syncing your roles at https://ngmc.co/sync.

Q: How does the enforcement system work? A: Learn more about our punishment enforcement system at https://ngmc.co/enforcement.

Q: What is your policy regarding refunds in the store? A: We only provide refunds if a purchase was unauthorized or made by error. Read more at https://ngmc.co/refund.

Q: I've found a security vulnerability in your products. A: You may be eligible for a reward if you report it in our security bug bounty program: https://ngmc.co/security.

Q: I live in the EU and would like to submit a GDPR erasure request. A: We've got you covered—see https://ngmc.co/gdpr for more information.

Q: How do I report a bug? A: Use the /bug command in #bots. Read more at https://ngmc.co/bug.

Q: How do I submit feedback? A: You can submit feedback in #feedback if you follow the post guidelines: https://ngmc.co/feedback.

Q: I died in Factions or Skyblock due to a cheater or bug. Can I get a rollback? A: Yes, if you have supporting video evidence for this. Read more at https://ngmc.co/rollback.

Q: I encountered a scammer in Factions/Skyblock. What can I do? A: Scamming is usually not punishable. Read more at https://ngmc.co/scam.

Q: Does your anti-cheat issue punishments? A: Our anti-cheat is in beta and may issue false-positive kicks, but it does not ban you: https://ngmc.co/anticheat.

Q: Where do I find a list of commands in-game (and for the Discord bot)? A: We've got you covered with a non-exhaustive list at https://ngmc.co/commands.

Q: Can I claim a Titan gift code while having Titan? A: We will add it to your subscription credit (see User Settings > Subscriptions at https://ngmc.co/store).

Q: Where can I find the branding guidelines and media kit? A: You can find these documents at https://ngmc.co/branding and https://ngmc.co/media, respectively.

Q: My Titan subscription expired, and I didn't buy Legend. What happens to my guild? A: Your guild will become "disabled," meaning it can't gain further GXP until the leader is eligible.

Q: What stats does the Stats Transfer Key transfer? A: As the name implies, and the description in the store explicitly says: "kills, deaths, wins, and losses."

Q: How do transfer keys work? A: A transfer key is a gift code. When the target player redeems it, their fields are replaced with your fields (depending on the key). Your fields are reset to zero.

Q: How do I use Apple Pay in the store? A: If the Apple Pay button is disabled in the store, please press or hover it for further instructions.

Q: How do I use Google Pay in the store? A: If the Google Pay button is disabled in the store, please press or hover it for further instructions.

Q: My account was banned for "Chargeback." What should I do? A: You or your guardian claimed to your bank that NetherGames charged you without your consent. If you did not receive the service, you should open a Billing Issue at https://ngmc.co/request. Read more at https://ngmc.co/refund.

Q: What payment methods do you support in the store? A: We only support purchasing using major debit/credit card brands (worldwide, with banks that support international purchases, not very common in, e.g., India, but we are working on integrating with Paytm), Paysafecard, and PayPal. Google Pay, Apple Pay, and PayPal require a valid debit/credit card issued in a supported country.

Q: My card is being declined. What should I do? A: This is an issue with your bank. Please make sure to enable international payments with your bank. If the issue remains, contact them for help, specifying the timestamps you attempted to link your card. NetherGames is unable to help you in this case.

Q: I was charged too much for a payment. Can I get a refund? A: Yes! Please submit a Billing Issue at https://ngmc.co/request and be sure to select the affected payment.

Q: Why can't I create new subscriptions using PayPal in the store? A: Due to low demand and high maintenance costs, we decided to temporarily sunset PayPal subscriptions. You can still buy gift codes using PayPal and use them just like you would use a subscription. Redeeming a Titan gift code while having an active subscription will automatically extend your Titan end date.

Q: Do you offer sales in the store? A: Yes, we occasionally offer seasonal sales. However, we do not announce these in advance. Join our Discord server and stay tuned for updates!

Q: Why is my price not discounted when purchasing a gift? A: Gift codes are exempted from localized pricing (https://ngmc.co/localizedpricing) to prevent abuse.

Q: My PayPal payments are stuck in a "Pending" state. What should I do? A: Due to technical constraints, you must authorize each new PayPal payment. This will open up a popup window with which your browser may have problems. Be sure that you are not running aggressive popup-blocking extensions. Press the "Reopen Authorization Window" button in the bottom-left if no window appears. If you keep having issues, try purchasing using a card or create a Billing Issue at https://ngmc.co/request.