Contacting Modmail

Modmail is a method of contacting our staff via our Discord server. Modmail is designed for general questions towards staff, if you have an account-related issue, we prefer for you to contact our live chat support at the bottom of this page.

STOP!

Before opening a ticket, check to see if your question is already answered in our helpdesk.

Creating a Modmail ticket

If your question is not already answered, follow these steps to open a Modmail ticket:

1. Ensure your Discord DMs are open in our Discord server. Refer to Discord's support article
2. Open the #support channel in the "Official" category and press the avatar of the Modmail bot → Message
3. Send us your question. Avoid starting with a "hello" without describing your issue (https://nohello.net)
4. Wait patiently for a staff member to review your response

Extra Notes

• Please do not spam tickets, as this clogs up our system and may result in a punishment
• Use proper manners, as staff can view your comments
• You may be added to a ticket even if you have not created it, as it may make solving your issue easier