Applying for a Refund

Players who are eligible for a refund under our Refund Policy can apply for a refund by following these steps:

1. Go to ngmc.co/request
2. Login with your Microsoft (Xbox) account you use to play Minecraft with (if you're not already logged in)
3. Select "Billing Issue"
4. Select the transaction and payment method in the dropdown menus
5. Fill out the reason why you wish to have a refund

Once submitted, you will receive a response within 7 days to your email address registered on your Xbox account. You can also check the status of your appeal anytime by viewing your submissions at ngmc.co/request.

PLEASE NOTE

If your refund is accepted, it will generally take 5-10 business days for the funds to arrive back in your account.